Air Pillows vs. Paper Fillers
I have been with Beck a very long time, and have seen quite a bit in the world of shipping. Some of the things I have seen were very creative, but not very effective. Others have been nothing short of genius. However, I have found that with Beck, quality and customer service has always been what separates us from the rest of our competition. If I can do right by the customer, and give them exactly what they are looking for, then they will be back as a repeat customer time and again. A lot of businesses are so robotic these days, it’s tough to find a personal touch that resonates well with our current clients in a day of automated technology.
One instance that I can recall was when I assisted a customer in creating an effective way to package products using air pillows instead of filler paper. Not only did it look unprofessional, it was a fuss to try and constantly rip and tear the paper to stuff boxes when shipping. There were also multiple complaints of employees suffering from carpel tunnel syndrome as well as paper cuts. This was caused from the constant use of hands ripping the paper. So, I recommended using air pillows.
We began with running a “Pack Out”, which is our way of testing the effectiveness of the pillows against transportation and wear and tear through transit. Sure enough the product was intact and shipped effectively. Air Pillows also provide a significant cost savings when compared to the use of paper stuffing. We calculated that over the course of a year, we saved that customer around $50K a year on shipping supplies due to this minor change in protective packaging products.
That is the value that Beck Packaging is able to bring through to our consumers. In a digital world, it is so easy to lose touch with customers, but we will make sure that won’t ever happen. See all of our protective packaging products by clicking here.
About Kirk Harbrecht
Kirk grew up outside of Philadelphia and currently resides in Bethlehem, PA. Married with a daughter, Kirk actively works out and plays golf occasionally. Needless to say, Kirk is a die-hard Philadelphia sports fan. He recently has celebrated his 20th year at Beck Packaging.